What personal data does RTG collect?
In the course of providing its Services, RTG collects, uses, and discloses personal data. Personal data is any information that can be used to identify you or that we can link to you. You, as traveller, meeting attendee, or user of the Services, may be asked to provide certain personal data when you use our Services, such as:
Names and contact information (work and home/mobile phone, fax, email, address);
Payment data (corporate/personal credit cards) and bank information; and
How does RTG collect personal data?
RTG collects personal data:
Directly from you when you access various parts of our Services, including when you communicate with us via email or other channels;
How does RTG use personal data?
RTG uses personal data to:
Provide its Services and fulfill its obligations to your Company and travelers/attendees (e.g. complete and administer travel/meeting reservations, assist in managing the travel/meeting, provide reporting, provide notices about your account and the Services, inform you of updates to our websites and applications and other changes to our products or Services).
Communicate with you, for instance by email, post, and phone or via RTG’s websites or applications and to provide you with customer service.
Carry out our obligations and enforce your, our, or other’s rights as we believe reasonably necessary (e.g. billing and collection, fraud prevention, comply with legal obligations, and respond to legal proceedings or requests from legal authorities and law enforcement or other third parties).
Who does RTG disclose personal data to and why?
Personal data collected is shared with or disclosed to:
RTG and its related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents as necessary to fulfill and support the Services, including emergency bookings and assistance, ticket issuance, responding to requests, and assessing or offering promotions.
Companies RTG uses to support its business who provide ancillary services (e.g. fulfillment, surveys, storage, statistical analysis, technology, development, credit checks (as applicable)).
Your Company for reporting, auditing, tracking and other purposes as necessary with your Company, including those of its personnel they request we send or make personal data available to.
How can I exercise my rights or make complaints?
For data subjects within the EMEA region, please contact us via contact page on website.